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Still not showing the correct amount of points

Player Networks

Hi so I’m not sure who to ask, but I have noticed that I’m earning points for doing events and was even able to use a link I found on google to redeem points for a blitz box to my account but my total points on my account is still way off what it was before the merger to the new site. I was over 4000 points before the change and now I’m at like 430 points. Sadly I never thought to screen shot my total before the change but the last thing I redeemed was for a play set the promos of Yeetus Deletus. And before that a playset of elegant grim reaper. I’ve bought a lot of boxes and was saving up my points to use once the store returned.

Posted by Donald D ·
2 comments

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Comments2

  • Evan Farrell

    Team•

    Jun 30

    Thanks for the extra detail. I linked this follow-up to HYD2-7748, the existing engineering ticket for reward balances showing much lower after the Play Hub update. The added context that your balance is now around 430 despite a 4,000+ prior balance, plus the redemption history, should help the team compare the visible balance against the wallet/points ledger.

    • Donald D

      •

      Aug 8

      Hi so I’m just checking in to see what progress has been made on my points now that the shop is back up. I saw the day it first came back I had 2k points and thought cool they are getting close to my original balance but the second day it was down to its current showing of 700ish points.