Reward points balance can show much lower after Play Hub update

Source\nFeaturebase post 6a36f0acc7fa3d052ad740b7 (Reward points are not correct), submitted by Donald D on 2026-06-20.\n\nLink: https://cardeio.featurebase.app/p/reward-points-are-not-correct\n\nUser report: "When looking at the new layout, my reward points to be used when the store comes back online is nowhere near the correct amount. Before the update I had over 4000 points but it shows only 210."\n\n## Product problem\nPlayers need the rewards/wallet balance shown after the Play Hub update to match their legacy earned balance. If the new layout shows a much lower balance, the reward store loses trust before redemption is even available, and support has to manually investigate account history.\n\n## Product skepticism notes\n- Actual problem: reward balance display or migration may be showing an incorrect post-update point total for a player.\n- Who is affected: one Featurebase report so far; likely segment is players with existing legacy rewards/points before the layout update.\n- Status quo: player notices the discrepancy and has no self-serve way to verify whether this is display-only, migration loss, or currency conversion.\n- Evidence: one public report with concrete before/after values (>4000 before, 210 after), but no game/network, wallet transaction history, screenshot, or account-level verification yet.\n- Duplicate/adjacent review: HYD2-7688 covers players not finding the reward store after the Play Hub update; HYD2-7624 is a QA matrix for Phoenix player rewards; UVS-524/UVS-568 covered earlier wallet-display/source issues and are Done. None are an exact owner for an incorrect player-visible balance after the update.\n\n## 90/10 outcome\nFor the affected account and a representative legacy rewards account, the player-facing rewards balance matches the authoritative wallet/ledger balance after the update, or the UI clearly explains any intentional conversion/change.\n\n## Validation needed\n- [ ] Identify the affected game/reward network and account from the Featurebase reporter.\n- [ ] Compare displayed balance (210) against wallet/ledger/source-of-truth records and pre-update/imported balance.\n- [ ] Determine whether this is display-only, migration/import, currency conversion, or stale cache.\n- [ ] Reproduce with another legacy account with known pre-update points.\n- [ ] If fixed, verify the player-facing Rewards/account surface shows the correct balance and any intentional pending-store copy remains clear.