Source
Featurebase reports:
- Where is the reward store?: https://cardeio.featurebase.app/p/where-is-the-reward-store
- Earlier related report: Horrible Update! / Rewards section missing, Featurebase post
6a2346a48c6aefbc675f7872.
Problem
Players looking to redeem points cannot find the reward store/rewards section after the updated website experience. The current state is unclear to users: it may be hidden, unavailable for some games, or simply not discoverable.
Product decision needed
Decide whether the reward store is intentionally unavailable, game-gated, temporarily disabled, or missing from navigation. If unavailable, the product should explain that state instead of leaving users searching.
90/10 slice
Show a clear Rewards/Reward Store entry point or unavailable-state message for signed-in players who have points/reward expectations.
Success criteria
- [ ] Players can find the reward-store/rewards surface from the relevant Play Hub navigation when it is available.
- [ ] If rewards are unavailable for a game/account, the UI explains why and what to do next.
- [ ] Support has a canonical URL/state to send users asking where to redeem points.
